Terms of Service

Published 7 November 2026

These terms are an agreement between you and GetSize AB ("GetSize", "we", "us") about your use of getsize.shoes, our API and our other services (together, the "Service"). By creating an account, buying a plan or using the Service, you accept them. If you do not accept them, do not use the Service.

1. Who we are

• The Service is provided by GetSize AB, a company registered in Sweden with organisation number 559533-7279, at Hantverkargatan 10, 112 21 Stockholm, Sweden. Our VAT number is SE559533727901, and we are approved for F-tax (godkänd för F-skatt).
• You can reach us at hello@getsize.shoes, in English or Swedish. This address is also our point of contact for users and authorities under the EU Digital Services Act.

2. Who can use the Service

• You must be 16 or older to create an account.
• Paid plans are sold to businesses only: companies, and self-employed people buying for their business. By buying one, you confirm that you are buying it for a business and that you are authorised to accept these terms on its behalf.
• Consumers may use the free parts of the Service, including the free API plan.

3. Your account

• Keep your sign-in details to yourself. You are responsible for what happens under your account.
• Give us accurate information, and keep your email address up to date so that we can reach you.
• You can delete your account yourself at any time, or ask us to delete it by email. Our Privacy Policy says what happens to your data when you do.

4. Shoe racks, profiles and sharing

• You can keep a shoe rack for yourself and for other people you buy shoes for. If you keep one for a child, you confirm that you are their parent or guardian. If you keep one for another adult, you are responsible for having their agreement to store what you put in it.
• You can share a rack with another account by sending an invite link. The link works once, expires after seven days, and gives whoever accepts it the ability to see the rack and get sizes for it. It does not let them change the rack or share it on. You can remove their access at any time.
• A rack shared with you is for your own use in buying shoes. Do not republish it or pass its contents to anyone else. Sharing a rack means the owner sees your account email address, and you see theirs.

5. Content you post

• Community requests, comments and feedback that you submit are published on the Service and can be read by anyone. You keep ownership of what you write, and you give us permission to display and distribute it as part of the Service.
• Do not post anything that is unlawful, that infringes someone else's rights such as their copyright, that harasses or threatens anyone, that is spam or advertising, or that shares another person's personal data without their agreement.
• Reporting content. If you believe something on the Service is illegal or breaks these terms, email us at hello@getsize.shoes. Tell us where it is, why you believe it is illegal or breaks these terms, your name and email address, and confirm that you believe your report is accurate and complete. For a copyright complaint, also identify the work and confirm that you own it or may act for its owner. We confirm that we have received your report, review it carefully and promptly, and tell you what we decided.
• How we decide. We review content that is reported to us and content we find ourselves, and every decision is made by a person. We may remove or hide content, and suspend or close an account, for the reasons in these terms or because the law requires it.
• If we remove your content or restrict your account, we tell you by email what we did, why, and which part of these terms or which law we relied on. You can reply to that email to ask us to review the decision. You can also take the matter to a court or, in the EU, to a certified out-of-court dispute settlement body.

6. Our API and AI assistants

• We offer an API so that other products can look up sizes. It needs a developer key, which is issued to you and must not be shared.
• We also run an MCP server that you can connect to an AI assistant. You can use it without an account or a developer key. If you connect it to your GetSize account, the assistant can see and change your shoe racks as you can. You are responsible for what an assistant does in your account, and you can disconnect it at any time. These terms apply when you use the MCP server, and we may limit or change it at any time.
• An AI assistant is provided by another company under its own terms. We are not responsible for what it does with your data or with services you connect to it, or for how it reads, states or changes our answers.
• If you build on our API, you are responsible for your own product, for having a lawful basis for any personal data you put into a sizing session, and for telling your own users what you do with it.
• Do not use the API or the MCP server to copy our size chart data in bulk, resell it, or build a competing size chart database, and do not get around a rate limit or a plan's quota.
• We work to keep the API available, but we do not promise any particular availability unless we have agreed it with you in writing. We may change the API. Before we remove something a paid plan relies on, we give you reasonable notice.
• We may suspend a key immediately if the way it is used threatens the security or stability of the Service, or breaks these terms. We tell you why.
• If you use the API for a business, you will compensate us for claims made against us by others, including your own users and authorities, that arise from your product or from your breach of these terms.

7. API plans and payment

• We offer the API on a free plan and on paid plans. What a plan includes, its request quota and its price are shown to you before you choose it.
• The free plan costs nothing, and you can leave it at any time.
• A paid plan is charged every month at the price shown when you buy it, and renews every month until you cancel. Paid plans are sold to you by Stripe, trading as Link, which takes the payment, charges any VAT or sales tax, sends your receipts and invoices, and handles questions about payments. Link's own terms apply to the purchase.
• You can cancel a paid plan at any time. It continues until the end of the month you have paid for and then moves to the free plan. A month already paid for is not refunded in part. Paid plans are sold to businesses, so the consumer right of withdrawal does not apply to them.
• You can move between paid plans at any time. The new plan's limits apply straight away, and the difference in price for the rest of the month is charged or credited on your next invoice.
• Some plans go on serving requests past their monthly quota, up to a limit. If yours does, the limit and the price of the extra requests are shown before you choose it, and the extra requests are charged on your next invoice after the month ends. Other plans stop at their quota.
• Changes to price and quota. We may change the price of a paid plan or of extra requests, or lower the number of requests a plan includes. A change applies to anyone who buys from the day it takes effect. If you already pay, we email you before the change applies to you, saying what changes and from which date. Until then your plan stays as it is, and the change applies from your first billing month that starts after our email. If you do not want it, cancel before then: your plan continues to the end of the month you have paid for and the change never applies to you. A lower price or a larger quota may apply from your next billing month without notice.
• If a payment fails, your plan continues for seven days while the payment is retried. If it is still unpaid after that, the account moves to the free plan.
• Plans agreed with us individually are invoiced separately and follow that agreement.

8. Intellectual property

• The Service, its content and its trademarks are owned by GetSize or our licensors. Size charts published by brands remain the property of those brands.
• You may not copy or distribute content from the Service without our permission, other than using it normally to find your own size.

9. What you must not do

• Do not use the Service for anything unlawful.
• Do not try to get access to our systems, or to another person's account or shoe rack, without permission.
• Do not disrupt or interfere with the security of the Service, or send automated requests in a way that slows it down for others or ignores our robots.txt or rate limits.

10. Our responsibility to you

• A recommendation is our best estimate from the charts brands publish and the sizes people report. Shoes from the same brand and size can still differ, and we do not guarantee that a recommended size will fit. Deciding what to buy remains yours.
• The Service is provided as it is and as available. As far as the law allows, we give no warranties beyond those in these terms, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.
• If you use the Service for a business, we are not liable for indirect or consequential loss, such as lost profit, revenue, business or data, and our total liability to you in any 12 months is limited to what you paid us in those 12 months, or EUR 100, whichever is higher.
• If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, and not for loss that was not foreseeable.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, for harm caused intentionally or by gross negligence, or any other liability that the law does not allow us to limit. If you are a consumer, nothing in these terms affects your statutory rights.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at our hosting providers, network failures or actions by authorities.

11. Affiliate links and partnerships

• Some links on the Service are affiliate links. When you follow one and buy something, we may earn a commission at no extra cost to you. This helps us keep the Service free.
• We take part in the affiliate programmes of Awin and Prisjakt. These partners use cookies to track referrals, as our Privacy Policy describes.
• Affiliate partnerships do not influence our size recommendations, which are based only on size chart data and reported sizes.
• We are not responsible for the products, services or policies of the shops we link to.

12. Suspension and ending

• You can stop using the Service at any time and delete your account. Deleting it ends any paid plan immediately, without a refund.
• We may suspend or close your account, or end your access to the API, if you seriously or repeatedly break these terms, if the law requires it, or to protect the Service or its users. Where we can, we warn you first and give you the chance to put things right, and we always tell you why.
• We may stop offering the Service or a part of it. We then tell you by email at least 30 days in advance. If we close your account or end a paid plan without you having broken these terms, we refund the part of the month you have paid for and can no longer use.

13. Changes to these terms

• We may change these terms, for example when the Service or the law changes. For a change that matters to you, we email you at least 30 days before it applies, and you can cancel your plan or delete your account before then. A change that is needed to comply with the law, or that only makes the terms clearer, may apply sooner. The date at the top shows when this version was published, and earlier versions are listed below it. Changes to price and quota follow section 7.

14. General

• These terms, with our Privacy Policy and any plan agreed with us individually, are the whole agreement between you and us about the Service. Where an individually agreed plan differs from these terms, that agreement applies.
• If a court finds part of these terms invalid, the rest still applies.
• We may transfer this agreement to another company, for example if GetSize is sold, as long as your rights are not reduced. You may not transfer it without our written agreement.
• If we do not enforce a right straight away, we can still enforce it later.

15. Governing law and disputes

• Swedish law applies to these terms, and disputes are decided by Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the first instance.
• If you are a consumer living in the EU or the UK, you also keep the protection of the mandatory law of the country where you live, and you may bring a claim in the courts there.
• If you are a consumer, you can also take a dispute to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (arn.se), and we take part in its proceedings. If you live in another EU country, the European Consumer Centre in your country can help.

16. Contact us

If you have a question about these terms, contact us at:

GetSize AB
Organisation number 559533-7279
VAT number SE559533727901
Hantverkargatan 10
112 21 Stockholm
Sweden
hello@getsize.shoes

Version history

• 7 November 2026 (current)
  Using GetSize through an AI assistant, without an account or connected to your account.
• 28 October 2026
  Accounts are for ages 16 and over, paid plans are for businesses, notice before changes, how to report content, and our full company details.
• 27 October 2026
  Adds the API plans and how they are paid for.